Upload PDF files to Trustana and let our AI automatically extract product data. This guide covers how to upload files and what happens behind the scenes.
Supported on: All plans
Required role: Admin or Content Manager
What Are Files in Trustana?
Files (PDFs) are product documents like spec sheets, catalogs, or data sheets that contain valuable product information. When you upload a file, Trustana:
Reads the content using advanced OCR technology
Finds product identifiers (SKU, Product Model) on each page
Matches pages to your products automatically
Once processed, you can extract product data from these files using AI.
Step 1: Choose Where to Upload
You can upload files from three different places in Trustana:
Option A: From a Product Detail Page
Go to any product
Click the Files tab
Upload files directly linked to that product
Option B: From Digital Assets > All Files
Click Digital Assets in the menu
Select All Files
Upload files that may contain multiple products
Option C: From Bulk Media Upload
Select products in the All Products table
Click Bulk Media Upload
Select a product in the left panel
Click the Files tab on the right panel
Step 2: Upload Your Files
Click Upload Files
A modal window appears
Drag and drop your PDF files, or click to browse
Click Upload file to start the upload
Tip: You can upload multiple files at once!
Step 3: Wait for Processing
After upload, Trustana automatically processes your files:
What Happens | Description |
Content Extraction | AI reads all text and tables from each page |
Identifier Detection | System finds SKUs and Product Models |
Product Matching | Pages are linked to matching products in your account |
Note: Processing typically takes 1-3 minutes for small files, and 10-20 minutes for files with 5+ pages.
You'll receive an email notification when processing is complete.
File Requirements
Before uploading, make sure your files meet these requirements:
Requirement | Limit |
File format | PDF only ( |
Maximum pages | 50 pages per file |
Maximum file size | 20 MB per file |
File must be | Unlocked (not password-protected) |
Note: Trustana can process PDFs in multiple languages.
Tips for Preparing Files
To get the most accurate data extraction:
Use clean, well-structured files
Tables with clear headers work best
Avoid files with complex layouts or merged cells
Ensure identifiers are visible
SKU or Product Model should appear clearly on each page
These are used to match pages to your products
One-page product spec sheets are ideal
Single product per page = highest accuracy
Multi-product tables also work well
Avoid problematic formats
Don't merge multiple PDF pages into one long page
Avoid files with excessive sub-headers within tables
What's Next
Extracting Data from Files with AI — Learn how to run extraction tasks
Managing Digital Assets — Organize your files and images
Need Help?
Reach out to your Customer Success Representative if you have questions about uploading files.