🔸 Q1: How do I log in to Trustana?
Go to https://portal.trustana.com/login, enter your registered email and password, and click Login.
🔸 Q2: I forgot my password. What should I do?
Click “Forgot Password?” on the login page. Enter your registered email. You'll receive a reset link via email.
Note: The link expires in 30 minutes. If not received, check spam/junk or try again.
🔸 Q3: I didn’t receive the password reset email.
Check Spam or Junk folder.
Look for an email from [email protected].
Still not found? Retry after a few minutes or contact support.
🔸 Q4: Can I update my login email address?
No, users cannot update their email directly. Please contact your Customer Success Manager to request this change.
🔸 Q5: What file format and size is accepted for bulk SKU upload?
Only .csv files are allowed, up to 5 MB in size.
🔸 Q6: What headers are mandatory in the CSV?
SKU ID
Product Name
Brand Name
Optional but recommended: Product Image Links, Description, Size, Color
🔸 Q7: My upload failed. What should I check?
Ensure headers are correctly spelled
Remove extra empty rows or merged cells
Make sure the file size is under 5 MB
Confirm image links (if present) are valid URLs
🔸 Q8: Can I edit SKUs after upload?
Yes. Go to All Products, click on the SKU ID, and use the right-hand panel to edit any field.
🔸 Q9: How do I create or add custom product attributes?
Go to Product Attribute section → Click Add New Attribute → Fill in the field name, type, and help text → Click Save
🔸 Q10: Why is mapping attributes to categories important?
If attributes aren’t mapped, all attributes appear, cluttering the UI. Proper mapping ensures clean enrichment and accurate data input.
🔸 Q11: How do I map attributes to a category?
Go to Category Tree
Click More next to a category → Select View Applicable Attributes
Click Browse Attributes → Select attributes → Click Add
🔸 Q12: What is product content enrichment?
It’s an AI-powered process that fills missing product fields (e.g., material, care instructions) based on existing data and trusted sources.
🔸 Q13: How do I enrich products?
Go to All Products
Select items and click Enrich Data
Monitor progress under Enrichment Task
Review results in the AI Product Hub
🔸 Q14: How do I check the source of enriched data?
Click the source icon beside any enriched field. A right-side pop-up will show the external or internal data source link.
🔸 Q15: Can I edit enriched fields manually?
Yes, you can overwrite enriched values by clicking into the field and saving new input.
🔸 Q16: What AI image tools does Trustana offer?
Image Resizer
Background Remover
Watermark Remover
Image Upscaler
AI-Generated Background
🔸 Q17: How do I use these tools?
Go to AI Tools
Choose the tool (e.g., Watermark Removal)
Upload image(s) via drag/drop, file, URL, or library
Set output preferences → Click Generate
🔸 Q18: Can I export multiple images at once?
Yes. Go to All Images, select files, and click Download ZIP from the bottom right. A download link will be generated.
🔸 Q19: The export says "in progress." What now?
A ZIP is being generated. You’ll receive an email with a download link at [email protected]. Click "OK" to close the popup.
🔸 Q20: Why can't I edit all fields of an attribute in Trustana?
If the attribute is linked to an SKU, you can only edit the name, prompts, and a few basic fields — attribute type cannot be changed.
If the attribute is not linked to any SKU, you can freely edit attribute type, name, prompts, and other details.
🆘 Need Help?
Reach out to your Customer Success Representative.